Privacy Policy

Introduction

Look, we get it - privacy policies can be pretty dry reading. But here at Phoenix Vale Legacy Architecture, we're serious about protecting your personal information. This isn't just some generic template we slapped together. We've put real thought into how we handle your data because, honestly, we'd want the same respect if the roles were reversed.

Over the years, we've worked with homeowners, property developers, municipalities - all sorts of folks who trust us with sensitive project details. That trust extends to how we manage your personal info when you reach out to us or browse our site.

This policy explains what data we collect, why we need it, and how we keep it safe. If something's unclear or you've got questions, don't hesitate to drop us a line at info@phoenixvalelegacy.info

Information We Collect

We're not in the business of collecting data for the sake of it. Here's what we actually gather and why:

Information You Give Us Directly

• Contact Details: When you fill out our contact form or send us an email, we'll collect your name, email address, phone number, and whatever project details you share. Can't really help design your heritage restoration if we can't get in touch, right?
• Project Inquiries: The specifics about your building, location, timeline, budget range - all that good stuff that helps us understand if we're the right fit for your project.
• Correspondence: We keep records of our emails and phone conversations. It's just practical - helps us track project discussions and remember what we've talked about.

Information Collected Automatically

• Website Analytics: Basic stuff like which pages you visit, how long you stick around, what device you're using. Helps us figure out if our portfolio section is actually useful or if people are bouncing right off.
• IP Address & Location: We see your general location (city-level, not your exact address). Useful for understanding our reach and occasionally catching spam submissions.
• Browser Info: Technical details about your browser and operating system. This helps us make sure the site actually works properly for everyone.

How We Use Your Information

We're pretty straightforward with what we do with your data:

• Responding to Inquiries: Obviously, if you contact us about a project, we'll use your info to get back to you and discuss your needs.
• Project Communication: Once we're working together, we'll use your contact details to send updates, share designs, schedule meetings - all the usual project stuff.
• Improving Our Services: Analytics help us understand what parts of our site work and what doesn't. If everyone's leaving the heritage-projects page after 5 seconds, we probably need better photos.
• Legal Requirements: Sometimes we're required to keep certain records for regulatory or professional liability reasons. Architecture's a regulated profession in BC, so we've got to keep documentation.
• Occasional Updates: If you've worked with us before, we might reach out once in a blue moon with news about the firm or relevant industry updates. But we're not gonna spam you - promise.

Data Security

We take reasonable precautions to protect your information. Our website uses SSL encryption (that little padlock in your browser), and we don't store sensitive payment information on our servers.

Email and file transfers for projects use secure methods. We're careful about who has access to client information - it's generally just the team members directly working on your project, plus administrative staff who need it to do their jobs.

That said, let's be real - no system is 100% bulletproof. We do our best, but we can't guarantee absolute security. If there's ever a data breach that affects your information, we'll let you know promptly and explain what happened.

Cookies & Tracking Technologies

Yeah, we use cookies. Not the chocolate chip kind, unfortunately.

Our website uses cookies and similar technologies to remember your preferences, understand how you navigate our site, and generally make things work smoothly. Most of this is handled through Google Analytics.

What cookies do we use?

• Essential cookies that make the site function properly
• Analytics cookies that help us understand visitor behavior
• Preference cookies that remember your settings

You can disable cookies through your browser settings, though some features of our site might not work as well. Most browsers let you control cookies pretty easily these days.

Third-Party Services

We work with a few trusted third-party services to run our business:

• Google Analytics: Helps us understand website traffic and visitor behavior.
• Email Services: We use standard email providers for communication. Your messages are subject to their privacy policies too.
• Cloud Storage: Project files and documents are stored using reputable cloud services with their own security measures.
• Professional Software: We use industry-standard architectural software and collaboration tools that may process project data.

We don't sell your information to anyone. Period. And we're pretty selective about the services we use - they need to have solid privacy practices of their own.

Your Rights & Choices

Under Canadian privacy law (specifically PIPEDA), you've got rights regarding your personal information:

• Access: You can ask to see what personal information we have about you.
• Correction: If we've got something wrong, let us know and we'll fix it.
• Deletion: You can request that we delete your information, though we might need to keep certain records for legal or professional reasons.
• Withdrawal of Consent: If you've agreed to something (like receiving updates), you can change your mind anytime.
• Opt-Out: Don't want to hear from us anymore? Just say so. There's an unsubscribe link in any email we send, or you can contact us directly.

To exercise any of these rights, shoot us an email at info@phoenixvalelegacy.info or give us a call at (604) 555-0147. We'll get back to you within a reasonable timeframe.

Children's Privacy

Our services aren't directed at kids under 13, and we don't knowingly collect information from children. If you're a parent and think your child has given us their information, please contact us and we'll delete it promptly.

Changes to This Policy

We might update this privacy policy from time to time - technology changes, laws evolve, our practices improve. When we make significant changes, we'll update the date at the top and probably send a note to active clients.

It's worth checking back here occasionally if you're curious about our current practices. We'll always keep the date at the top current so you know when we last revised things.

Questions or Concerns?

If something in this policy doesn't make sense, or if you've got privacy concerns, please reach out. We're real people here, and we're happy to talk through any questions.